Fequently Asked Questions
Empowering you to live a longer, healthier, and vibrant life with targeted health support.
General FAQs
Why choose YupMD?
YupMD is a modern telehealth platform offering clinician-guided treatments for weight loss, longevity, hair care, sexual health, and more. We make healthcare simple — no waiting rooms, no hassle. Just fast, convenient, personalized care delivered to your door.
Is my health information safe?
Yes. YupMD is fully HIPAA-compliant. We use secure encryption to protect your health data and adhere to strict privacy protocols across the platform.
- Use of an SSL certificate
- Encrypted web forms
- LegitScript certified
- Secure storage of data and servers
- Regular data backups and secure deletion of unwanted PHI
How are these products sourced?
Every prescription is filled by licensed U.S. pharmacies that meet strict quality control and regulatory standards. These facilities are overseen by state boards of pharmacy and use FDA-approved ingredients whenever applicable.
What is compounding?
Compounding is a pharmacy process where medications are customized for each patient's needs. While compounded medications are not individually approved by the FDA, they are made using approved ingredients and follow regulated safety protocols.
Can I use my own pharmacy with YupMD?
No. We work exclusively with select partner pharmacies to ensure consistent treatment quality, safety, and shipping logistics. This allows us to monitor fulfillment closely and support you more effectively.
What is your refund policy?
Because our treatments involve prescription medications, all sales are final once a prescription has been issued or shipped. If you experience an issue with your order, please contact our team support@yupmd.com for help.
Does YupMD accept insurance?
We do not accept any insurance plans. Our services are cash-pay only, with transparent pricing and no hidden fees—designed to keep high-quality care accessible and simple.